About Warranty

Thank you for your interest in the products and services of Heysun. This warranty applies to physical goods only purchased from Heysun.Please activate the warranty within14 daysof purchase to ensure it is valid and get a 1-year extension warranty.

Extend your warranty

Simply fill in this form and get an extention
1 year warranty for free!

Extend your warranty

How Many Products did you buy in the order?

# Title Quantity
When did you buy it?

Warranty Policy

Warranty Process

  • Step 1

    Please send the warranty claims, including an order screenshot (order number and purchasing time), photos or a video of the defective device and a full description about the defect of the product to email: help@lifezoomglobal.com

  • Step 2

    Please ship the defective device to our warehouse after receiving a return shipping label once the warranty claim is confirmed.

  • Step 3

    Get the warranty service, either repair or a replacement, and wait for the delivery.

Warranty Charge

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*All accessories or kits can only be replaced or repaired once.

Exclusions and Limitations

  1. This Warranty does not cover any problem that is caused by conditions, malfunctions or damage not resulting from defects in material or workmanship, like physical damage to the equipment, water damage or failure to use the equipment according to instructions, etc.
  2. We reserve the right to modify or terminate the warranty service if the product has been subjected to illegal modification or incorrect operation without our approval, which may void the warranty.